Group Tour Organisers
Transparent Tour Pricing
We don't hide any costs in the small print & we always make clear what is & what is not included in our pricing & quotations. All coach & ferry (or Eurotunnel) costs, B&B accommodation, entrance fees to museums or venues specifically mentioned in the itinerary & guide costs are included as standard. We will also inform you of the cost of evening meals, single supplements & travel insurance in your quotation. See our "What's Included" page for more details.
Our ABTA membership number is Y4466. As members, we adhere to ABTA's Code of Conduct with regard to the quality of service & information that we provide our clients. A good example would be our Booking Conditions which have been drawn up in accordance with ABTA's guidelines so you know they will be both thorough & fair.
In the first instance, we offer 2 free places for groups of 30 or more paying passengers & 1 free place for groups of 29 or less. We can increase the number of free places if you require this (perhaps to raffle them to raise funds) but the tour price will have to be re-costed to take these into account.
Easy to Contact
You can enquire by telephone using our Freephone number 0800 801 560 or you can contact us by email. Just click on one of the "Request a Quotation" tabs you will find throughout our website. The more information you can give us at this stage about when & where you wish to travel the more we can help you.
Personal Customer Service
Our staff are friendly & approachable. They will be able to offer you practical advice about the tour in which you are interested & are happy to discuss any changes or additions or deletions to the tour itinerary that you may want to make. You will receive a quotation & provisional itinerary within 24-48 hours of your initial enquiry & the name of a member of staff who will be your personal contact during this initial stage. Should you decide to travel with us you will be allocated a tour administrator (it may even be the same person) who will look after your tour from the day you book to when you return. You can be sure that your tour administrator will have a thorough understanding of your itinerary's individual features & characteristics as well as your group's particular requirements.
Low Deposits & Easy Booking
We want to make booking with us as easy & straightforward as possible. We only require an initial deposit to confirm your booking, with the balance of the tour price only payable eight weeks prior to your departure date. For one-day tours we require a group deposit of £600 or £15 per person based on 40 paying passengers). For two-day tours the deposit is £1000 or £25 per person based on 40 paying passengers. For tours of three to five days' duration, the standard group deposit is £2000 or £50 per person based on 40 paying passengers & for tours exceeding five days we require a £3000 group deposit or £75 per person based on 40 paying passengers.
Quick Confirmation of Essential Tour Components
At the enquiry stage, your quotation will obviously be subject to availability should you decide to book with us. The day we receive your group deposit we will then confirm all the key tour components (hotel, ferry, etc.) & inform you that everything is in place normally within a matter of a few days. For groups that have travelled with us previously we will often make provisional bookings in advance of receiving a deposit.
Safety on Tour
We go to great lengths to ensure the safety of our passengers. Coach companies & accommodation that we use regularly are physically inspected at least once every three years by members of our staff who are trained as safety auditors.
Galina Group Tours is an appointed representative of Arthur J. Gallagher Insurance Brokers
Limited which is authorised & regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland.
Company Number: SC108909.
Your money is safe with us. All tour organisers & groups booking with Galina Group Tours are fully insured for any monies paid as to us in the form of their initial deposit & final balance of the tour price. Our policy also include repatriation, if required, arising from the cancellation or curtailment of your travel arrangements in the unlikely event of our insolvency. This financial failure insurance has been arranged by Towergate Chapman Stevens through HCC International Insurance Company PLC. Their is no additional charge for this cover in addition to the tour price quoted.
Emergency Contact Number
We will provide you with an emergency contact number when you are on tour in the event that a serious problem arises.